On the 22nd of March – 2021, we supported the NHS, through NHS Digital, to conduct a Usability Testing of the COVID-19 content on the NHS website and app.

NHS Digital worked closely with Black and Asian community organisations through the UK Online Centres Network to recruit participants aged between 18-76 for the study.

The organisations involved are:

  1. IFB Gaming
  2. Learn For Life
  3. Smartlyte

During the research, we explored people’s attitudes, beliefs and experiences around coronavirus testing, the pandemic as a whole and how this affected day-to-day living. We explored the concept of taking part in regular coronavirus testing, even without having symptoms and the barriers that people face when trying to access these services. Finally, we looked at the NHS website and some new content about testing, to see how easy or difficult this information was to digest and understand.

The Usability Tests were conducted virtually via Microsoft Teams with a focus on Black, Asian, and other Minority groups in West Midlands, London & South East and Sheffield.

It was a really useful experience to be able to contribute to such vital research which will have a positive impact on communities around the UK

Hayley (Learn For Life Enterprise, Sheffield)

The research has had a significant outcome on how we approach learning and digital inclusion at IFB Gaming as it exposes elements of the Hidden Middle (proposed by Future Dot Now) and it resonates with the five key skills of the government’s Essential Digital Skills Framework. The research has also impacted research design at the NHS.

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